Policies


Warrantees:

Most of the parts are warranted from manufacture defect for at least 30 days.

Some examples:

 Tubes are warranted for 90 days.

Transformers: 3 years

Contact us on specific item warrantees.

Returns, Refunds and Exchanges:

Any item can be returned within 30 days for exchange or refund as long as they are returned in sellable condition with original packaging etc...

The exception is any cabinet work as most are built to order. We will of course accept returns if work did not meet the spec required.  In this case we will most likely remake the item.

If we made a mistake and ship a wrong part we will in most cases refund your return shipping but you must ship items back via parcel post or first class mail.  The exception is on some small  inexpensive  parts where we may tell you to just keep it and send along  the correct part (3.00 and under). We do not send call tags on small items under 300.00.

If you order the wrong part you can return it within the 30 days.  We have no restock fee as long as we get it back in sellable condition.

Please notify us of any return before shipping it back and include a copy of your invoice and note on requested action.

Return to:  Fliptops

                  675 Auburn Ave.

                  Buffalo NY 14222

Shipping:

We offer shipping via USSPS (preferred shipper) and FedEx.

We take the extra step of upgrading  your shipping method if we can do it cheaper and faster than one you've selected.  This happens a lot with the advent of flat rate boxes at the post office. Most times you will not be notified of the change.  You will receive a refund for any difference in price. We will even ship something Priority vs. Parcel and absorb t the slight overcharge.   Over the years we've found most customers really appreciate this extra service.  If you have a problem with a particular shipper let us know.

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